ManPageW RequestResolution

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Enjoy it, and help to fill it! But please, always respecting copyright.

Please write your contributions under the Contributions Section

Window: Request Resolution

Description : Maintain Request Resolutions

Help : Resolution status (e.g. Fixed, Rejected, ..)

Tab: Request Resolution

Description : Maintain Request Resolutions

Help : Resolution status (e.g. Fixed, Rejected, ..)

Table Name  : R_Resolution

ManPageW RequestResolution RequestResolution.png


Name Description Help Technical Data
Client Client/Tenant for this installation. A Client is a company or a legal entity. You cannot share data between Clients. Tenant is a synonym for Client. AD_Client_ID



Organization Organizational entity within client An organization is a unit of your client or legal entity - examples are store, department. You can share data between organizations. AD_Org_ID



Name Alphanumeric identifier of the entity The name of an entity (record) is used as an default search option in addition to the search key. The name is up to 60 characters in length. Name



Description Optional short description of the record A description is limited to 255 characters. Description



Comment/Help Comment or Hint The Help field contains a hint, comment or help about the use of this item. Help



Active The record is active in the system There are two methods of making records unavailable in the system: One is to delete the record, the other is to de-activate the record. A de-activated record is not available for selection, but available for reports.

There are two reasons for de-activating and not deleting records: (1) The system requires the record for audit purposes. (2) The record is referenced by other records. E.g., you cannot delete a Business Partner, if there are invoices for this partner record existing. You de-activate the Business Partner and prevent that this record is used for future entries.





You will find further information here in the Contributions section, as the above sections are automatically generated. Therefore, any changes there would be lost.

The information below should be only additional information to supplement the above. If you find duplications to the above then please edit or raise a note in the Adempiere forum in Sourceforge.

To understand the meaning of mandatory, optional & required as used below, see Optional & Required Definitions for an explanation.

Window : Request Resolution (optional)

Path: Menu > Partner Relations > Request > Request Resolution

The Request Resolution allows you to define the different resolution responses for a request. It would also be used for tracking and reporting.

Note, If you want to reuse the information that you enter here in other organizations under the same client, make sure to select the organization "*" at login or choose "*" in the organization drop down when creating a new record. That will make all settings you create common for all organizations under this client. This will apply to any codes, groupings, etc that you want to appear in many levels of an organization in your company (client).

Tab : Request Resolution (optional)

Define the different resolutions for the requests in the organization.

You will find that the Client and Organization are defaulted based on the choice you made when you logged in. Creating a new record allows you to change the Client and Organization, however, after saving, these values are fixed.

Field: Client (required)

See Basic & Common Field Definitions - Client

Field: Organization (required)

See Basic & Common Field Definitions - Organization

You may choose an organization of "*" as the BP is valid for all organizations in the client. For example, certain vendors, like your phone provider, stationary, etc.

Field: Name (mandatory)

See Basic & Common Field Definitions - Name

Field: Description (optional)

See Basic & Common Field Definitions - Description

Field: Comment/Help (optional)

Add any text to further explain the category.

Field: Active(optional)

See Basic & Common Field Definitions - Active